Request research and document drafts for someone inside

The website is running and takes real payments, the current release passed 227 automated checks with no failures, and the work itself has run in production: a real acceptance run passed request classification, current web research and cited document drafting. A message with a photo attached has been composed and sent to a resident through the service's own delivery automation. Accounts are opened one at a time rather than by self-serve signup, and everything travels through the facility's monitored messaging service, so facility rules and review apply and no delivery time is promised.

There is no subscription and nothing renews. You buy credits once — 100 for $9.99, 250 for $19.99, 500 for $34.99, or 750 for $49.99 — and they do not expire. A research request costs 15 credits, a drafted document 15, reading public posts 5 (10 with images), and every delivery stamp 5, where a text is one stamp and each image is another. Your first transfer to a person has to be at least 5 credits, which cover the welcome message. You can see what each thing costs before you spend it.

You are not paying for the channel — you already have that. You are paying for the work you cannot get to: reading the policy, finding the office, drafting the letter, and turning four pages into something that fits in a message box in the right order. The service uses the same stamps you would use, at the same one-per-text-plus-one-per-image rate, and charges after the work is actually done.

No. You are never asked for it, and there is no field anywhere in the service that would accept it. Outside Access reaches your person through its own authorized Friends & Family account, which is why you enter their exact legal name, correctional ID, facility, and state rather than your sign-in. The free Android companion does not accept credentials of any kind.

The service does not bypass sign-in checks, private accounts, paywalls, security prompts, or anything a facility has restricted. It stops rather than guesses when identity, sign-in state, delivery status, consent, or stamp accounting is unclear, and it never repeats a message that may already have gone out. It is not affiliated with or endorsed by the messaging provider — facility rules still apply, and everything sent through a monitored channel stays monitored.

Not through the service. A result can be emailed onward to a saved contact, with a document going as a PDF and a picture as an image file. Nothing is attached to what your person receives; their copy arrives as a picture and text. What comes back is message text, and getting a long document onward is still a manual step for you today.

Nothing gets cancelled, because there is nothing recurring to cancel. Your credits stay where they are and do not expire. If you archive a person, their unspent assigned credits come back to your family balance, and the payment and delivery records are kept so an accounting question can still be answered later rather than quietly erased.

The service keeps what it needs to do the work and prove what happened: your account and sign-in details with the password stored only as a secure hash, the association to your person, the requests and answers, delivery and stamp records, contacts and their consent, and the credit ledger. Full payment-card numbers are never stored. Records are kept only as long as reasonably needed to run the service, keep billing and delivery honest, and stop a duplicate send. You can ask for access, correction, or deletion of account information, and anyone outside can withdraw consent at any time.

Report it once and do not ask for an immediate retry — a delivery whose result is uncertain is deliberately preserved for review so it cannot be sent, and charged, twice. Send the account email, a short description of what happened and when, the request or delivery reference if one was shown, and whether a stamp looks like it was charged. Never include a password, one-time code, PIN, or card number; support does not need any of them to investigate.

Tell us first. Credits are not refundable, and a dispute costs more than it recovers. When a charge is reversed, your account goes on hold and so does the account of the person you sponsor. The balance to clear is the disputed purchase plus the fee our payment processor charges us for the chargeback.

If the dispute is resolved in our favour, the disputed amount and any returned part of the fee come off the balance automatically, leaving only the fee we did not get back. The balance has to be paid in full before either account comes back, and a partial payment does not restore access.

Your person is told the hold follows a payment dispute on the account that sponsors them, so it does not look like something they did. A suspended account shows a Pay balance button; paying there clears the balance, brings both accounts back, and adds no credits.

If you would rather talk to someone, write to our support email and we will settle it with you.

Your family on the outside can email support@autosecurelogin.com, and we do our best to reply within 48 hours. Support is by email; there is no phone line.

The whole welcome message they get when you set up their account is published, word for word, at autosecurelogin.com/outside-access/welcome/ in English and /es/outside-access/bienvenida/ in Spanish. It lists what they can ask for and what each thing costs. Read it alongside the limits on this page.

We would rather you hear this from us than discover it later. As of 2026-09-09:

• Sending a result onward to family by email or text is capped at five email addresses and five phone numbers, and your person confirms each contact before anything goes to it. It is not a private channel: the request reaches us through the facility's monitored messaging service, facility rules and review still apply, and no delivery time is promised.
• Nothing is attached to what your person receives. Answers reach them as a picture and text rather than as a file. When a result is emailed outward to a saved contact, a document can go as a PDF and a picture as an image file. There is no word-processor, web-page, or plain-text file output at all.
• The shipping guidance mentions replying HELP for the guide again. That shortcut is not implemented yet; a plain request works, a bare HELP will not return the guide.
• Delivery runs through a third-party messaging service. Facility rules, account standing, and provider availability all affect it, and no delivery time is promised or guaranteed.
• You cannot connect your own messaging account. The service reaches your person through its own authorized Friends & Family account, so the contact appears from that account rather than from you.
• Answers are drawn from public information. This is not legal advice, it is not a lawyer, and nothing is ever filed with a court on anyone's behalf. Drafted legal material is marked as a draft that has not been filed.
• Up to five images can ride along with a message. Delivering the result to your person is included in the price of the request rather than billed for each image.
• When a delivery result is uncertain, the service stops and waits for review rather than sending again. That is deliberate, and it can mean a wait.
• Credits are not refundable, and a payment dispute is expensive to unwind. If a charge is disputed with the bank rather than with us, the account goes on hold and so does the account of the person it sponsors, for the disputed purchase plus the fee our payment processor charges us. If the dispute is resolved in our favour, the disputed amount and any returned part of the fee come off the balance automatically. The balance has to be paid in full before either account comes back, and a partial payment does not restore access. Raising it with us first avoids all of that.
• The free Android companion is signed and tested on Android 7 and Android 16, with its public store listing still to come. It checks whether the service is up and opens the website — everything you actually do happens on the web.