Auto Secure LoginFile a Colorado regulatory complaint — by phone, guided, in your language.
ASL Colorado Complaint Access is one hardened platform running two independent telephone complaint-assistance services: the Colorado SOMB Complaint Access Line and the ASL Colorado License & Complaint Access line for any DORA-licensed profession. Callers get guided, bilingual, transcribed intake; the system searches the official directory and rule corpora, drafts a complaint, and — with the caller on the line to approve and clear any accessibility challenge — files it directly into the agency's own portal and returns the official reference number.
The problem
The complaint process is built to be given up on.
Filing a regulatory complaint in Colorado means finding the right board, understanding the rules, drafting the complaint correctly, and navigating a web portal — often in English only, often with an accessibility challenge in the way. Most people who have a legitimate complaint simply stop.
Complaint Access does the research and drafting over the phone, in English or Spanish, and files directly into the agency's own portal — with the caller present to approve every step.
Grounded and encrypted
- 526 reviewed rule sections with numbers + page citations
- Every source PDF fingerprinted with SHA-256
- Sensitive data AES-256-GCM encrypted, auto-deleted after delivery
- "Filed" is gated on a real agency reference number
Capabilities
From a phone call to an official reference number.
Dual-service platform
Two Twilio numbers and configs — the SOMB line and the general DORA line — on one hardened platform.
Live license lookup
Real-time DORA license lookup via Socrata, plus a real SOMB provider directory of 298 providers.
Grounded rule search
Bilingual search over 526 reviewed sections, each with section numbers, page citations, and a source-PDF SHA-256.
Caller-attended filing
Playwright files into the agency's official portal while the caller clears any accessibility challenge — "filed" only when a real reference comes back.
Evidence intake
Inbound MMS/SMS evidence with ClamAV scanning before anything is accepted.
Document generation
Generates SOMB/DORA PDFs, transcripts, and the filled official complaint packet.
PCI-isolated fee
A $5 fee via Twilio Pay + Stripe — ASL never stores a card number.
Open public statistics
Free public search, directory, and statistics with CSV export and a published methodology — no account needed.
Every surface
A companion PWA, native Android and iOS, and Alexa lookup skills — fully bilingual throughout.
Make the complaint process survivable.
Guided bilingual intake, cited rule search, and caller-attended filing into the agency's own portal — with an official reference number at the end.