Make resources easier to find
The interface should begin with the person’s need and support quick filtering under stressful conditions.
- Plain-language service categories
- Fast mobile filtering and optional location
- Eligibility, hours and contact routes
- Accessible maps, directions and call actions
Keep the directory maintainable
Resource information changes, so provenance and correction workflows matter.
- Source organization and review date
- Direct provider links and phone numbers
- Visible correction reporting
- Import and update processes for maintainers
Respect sensitive situations
A resource tool should avoid unnecessary data collection and make urgent alternatives visible.
- Location remains optional when possible
- No account for basic discovery
- Crisis and emergency routes where appropriate
- Clear distinction between information and eligibility decisions