Intra-organization tickets
Let users open work for their own organization’s administrators.
Reusable ticketing gateway
Put customer, organization, and platform work into one scoped, reviewable queue.
ASL Tickets is the shared service behind intra-organization support and escalation from client applications to Auto Secure Login operations.
The problem this solves
Replace fragmented work with one understandable path.
A therapist’s client question, a field worker’s issue, and a platform outage should not all become indistinguishable email. The ticket model keeps scope, organization, requester, priority, status, and handoff visible while allowing product-specific interfaces.
ASL client organizationsApplications needing embedded support or internal work queuesPlatform operators managing cross-product escalations
What the product can do
Capability with a purpose.
Platform escalation
Route approved issues from a client organization to ASL Support.
Tenant-scoped identity
Use application, organization, user, and role context to prevent cross-customer visibility.
Status workflow
Track open, assigned, waiting, resolved, and closed work.
Embedded modules
Place the same ticket capability inside Therapy, Municipal, Repo Runner, and future products.
Command Center queue
Give ASL operators one review surface for platform-facing tickets.
How a pilot works
Start small. Verify the workflow. Expand with evidence.
Register the application
Define its organization identifiers, roles, allowed scopes, and credential custody.
Embed the ticket surface
Map the product’s users and language to the shared ticket contract.
Acceptance-test boundaries
Verify creation, read access, escalation, notifications, CORS, and cross-tenant denial.
Trust is part of the product
Honest boundaries build better software.
ASL Tickets is a transport and workflow layer, not permission by itself. The consuming application must mint real assignments, restrict scope, and prove that users can read only tickets they are allowed to act on.
Questions buyers ask
What to know before choosing ASL Tickets.
Can an organization use tickets internally?
Yes. Intra-organization work is a core use case.
Can a ticket reach ASL Support?
Yes, through the controlled platform-escalation scope.
Does every ASL app automatically have access?
No. Each app needs registration, credentials, role mapping, and acceptance.
Is there a Command Center view?
Yes. Platform-facing work appears in the operations queue.
Does the service replace authorization in the app?
No. The app remains responsible for correct identity and assignments.
Capabilities reflect the documented Auto Secure Login platform as of August 4, 2026. Availability and onboarding requirements vary by product and organization.
Talk with Auto Secure Login
See whether this fits your organization.
We will map your current workflow, identify the smallest responsible pilot, and document the controls and acceptance criteria before expansion.